If you're unhappy with an item then as long as it's complete and in its original packaging we will accept returns. Please note that we cannot give full refunds on wax melts that are partly used. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please allow up to 14 days after we have received your return for us to proceed with any returns.